Privacy Policy

1. Information We Collect

We collect contact details such as name, phone number, email address, travel itinerary, pickup and drop locations, and payment details required for booking and service delivery. When you request support, we may also retain messages and service notes sent through WhatsApp or email.

We may collect device and browser information automatically when you visit our website, including IP address, device model, browser type, and interaction data to improve site performance.

2. How We Use Your Data

Your information is used to confirm bookings, communicate ride details, arrange driver assignments, and respond to inquiries. It also powers our internal operations such as customer support, driver coordination, and fraud prevention.

We may use your contact details to deliver marketing communications, promotional offers, and updates about new routes or services. You may opt out of these communications at any time through the unsubscribe options we provide.

3. Advertising, Analytics, and Cookies

ChalBihar runs paid ads and promotional campaigns on search engines, social channels, and partner networks. These campaigns may use cookies and tracking technologies to measure performance and deliver relevant offers.

We also use analytics tools to understand site usage, optimize content, and make sure the booking experience runs smoothly. This may include third-party tools for advertising attribution and website performance analysis.

4. Information Sharing

We share necessary booking details with our driver partners and service providers to fulfill your ride. This includes pickup and drop locations, travel date, and contact information required for efficient execution.

We may also share data with trusted third-party vendors for payment processing, advertising, analytics, and legal compliance. We do not sell your personal data to unrelated third parties.

5. Security and Retention

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. Access is limited to employees and partners who need it to operate our services.

We retain customer data only as long as necessary for bookings, service delivery, and legal obligations. When information is no longer needed, we delete or anonymize it.

6. Your Rights

You can request access to the data we hold about you, ask for corrections, or request deletion when the information is no longer required for service delivery. For marketing preferences, use the unsubscribe link in our communications or contact our support team directly.

If you have questions about this privacy policy, please contact our privacy team at support@chalbihar.com.

7. Changes to This Policy

We may update this policy as our business evolves, to comply with law, or to improve clarity. The effective date will be shown when changes are published. Continued use of this website constitutes acceptance of the current policy.